Cancellation Policy
Customer satisfaction is our priority. However, due to operational planning and vehicle/driver allocations, the following cancellation terms apply:
Free Cancellation
Cancellations made at least 72 hours (3 days) before the scheduled transfer are eligible for a full refund of the deposit.
Late Cancellations
For cancellations made less than 72 hours before the transfer time, the deposit will not be refunded.
No-show Policy
If the customer fails to appear at the scheduled pick-up location and time, the service is considered completed and no refund will be issued.
Payment & Refund Process
If payment was made via bank transfer or PayPal, refunds (if applicable) will be processed within 7 business days using the same payment method.
Cancellations must be submitted in writing (via email or WhatsApp) in order to be considered valid.
How to Cancel
To cancel your booking, please contact us through one of the following methods:
- Email: info@airporttransferkusadasi.com
- WhatsApp: +90 533 592 18 81
- Telegram: @kusadasitransfer
Please include your booking reference number and the reason for cancellation in your message.